Social implications of the EFQM

People as Agents. Results in people, clients and in society.

Agents in excellent organizations manage and develop all the potential of the people in the organisation and bring them out both individually and in the scope of the equipment and the organisation as a whole. They promote justice and equality and imply and empower people.

They are concerned with people, they communicate, they are rewarded and acknowledged to motivate them, increase their commitment to the organisation and ensure they use their skills and knowledge for the benefit of the organisation.
- Planning, management and improvement of human resources.
- Identification, development and maintenance of the knowledge and capacity of people in the organisation.

- Existence of a dialogue between people and the organisation.

- Involvement and assumption of responsibility by people in the organization.

- Reward, acknowledgment and attention to the people in the organisation.

Results in the clients of excellent organisations, measure the excellence results regarding their clients in an exhaustive manner.
- As perception measures. These measures refer to the perception clients have of the organization and are obtained, for example, from questionnaires given to clients, focus groups, classifications of suppliers in the market, congratulations, complaints, etc.

- As performance indicators. They are the internal measures used by the organisation to supervise, understand, predict and improve performance, as well as to anticipate the perception of their external clients.

The Results of the people in the excellence organisations measure in an exhaustive manner and assume good results regarding the people in them.
- Motivation

- Satisfaction

- Services offered by the organization for people in the Results in the company.

Excellent organisations measure exhaustively and assume good results regarding society.
- General image

- Activities as responsible members of society

- Involvement in the communities where they operate

- Activities focused on the reduction and avoidance of discomfort and harm caused by its activities and/or during the life cycle of the products and services.

- Information on the activities of the organisation that contribute to the preservation and maintenance of resources.